August 5, 2013 – In an effort to counteract the erroneous reports surrounding the temporary closure of Transformers: The Ride – 3D at Universal Studios Hollywood, we have received the following information:
On August 5 at around 9:09 AM, Transformers: The Ride – 3D experienced an emergency stop caused by a fault in one of the ride’s four elevator systems, which usually have the ability to restart seamlessly using the attraction’s built-in automated computer system.
However, in this specific incident, one of the elevators had been caught between the upper and lower floor of the building, prompting employees to alert the studio’s fire department which had been trained for an incident of this nature. Guests were escorted to the second floor of the attraction by the fire department as mechanics attempted to repair faulty elevator. All ten guests were reimbursed and given amenities for their troubles. Universal later extended the operating hours of Transformers as the attraction operated at half-capacity throughout the day. Guests waiting in line were also issued free snacks and water alongside other special complimentary perks.
This specific incident involving the elevator system is a first in the attraction’s history – which includes its counterparts at Universal Studios Florida and Universal Studios Singapore. No injuries were reported.
Jon Fu is the editor-in-chief of Inside Universal.
Jon originally founded InsideUniversal.net in 2006 as a summer hobby aimed at providing families and fans a resource for all things “Universal Studios Hollywood.” Since then, the website has taken him throughout the United States and around the world – including to places like Universal Orlando Resort, Universal Studios Japan and Universal Studios Singapore.
Jon currently resides in Santa Cruz, California with his bamboo plant. You may reach him at jon@insideuniversal.net.
